Order processing/delivery info

Order processing times (delivery cost info below, scroll down)

I am a neurodivergent creator working with chronic health conditions - I've been running this business since 2017, fulfilling thousands of orders in that time, and I do manage everything reasonably well despite occasional health setbacks! Sometimes flare ups may slow me down a bit, so please extend me a little grace to enable me to pace myself if I am feeling more unwell than usual on any given day 🩷

I will of course communicate my expected order processing times to you if I'm having difficulties or if I've had a large volume of orders to work through, but if you're unsure what's happening with your order at any time, please do just email me to ask 🤗 

Please also check your junk folder for any shipping confirmation before getting in touch about an overdue order, as some email providers like to put me there.

Current lead times

The current lead time for shipping yarn which is Dyed To Order is 2-3 weeks (unless a more specific preorder date was stated on the product listing). 

Re Xmas expectations - it is too late for any dyed to order yarn to reach you in time for Xmas. If your yarn order isn't for Xmas, or it is but you're not fussed when you receive it, go ahead and place your order as normal! But if you want it for Xmas, and we haven't already conversed about it and I've agreed that I can manage it, please do not buy DTO yarn and then expect me to get it to you in time as that's how we both end up sad! And I don't want us to be sad.

Anything you have purchased which is Ready To Ship doesn't mean immediate despatch, but it does mean I'll usually get them posted within a week for you. I'm trying hard to process RTS orders as quickly as I can throughout December.

Pattern purchases

After ordering, you will receive the PDF via email manually from me. You must ensure the email address you are using is valid as I will be using it to send you the PDF. I will be emailing them at least once a day. Please bear in mind that if you're an international customer with a time difference, I won't be able to email your pattern until I'm awake and out of bed!

Upcoming holidays which may impact orders 

Nothing planned, maybe a day off here and there which shouldn't impact orders too much!

Customs/VAT

Customers are responsible for all customs VAT/duties fees on receipt of Goods. 

None of my prices include VAT, so you may be charged VAT by your country's customs authorities before the parcel will be released to you, according to the goods value threshold in your country. I am not in control of this, and I do not control the admin fees you may incur on top of the VAT charges. Please take this into account when ordering.

Delivery information by region

UK orders

UK parcel P&P is currently £4.00 on orders up to £79.99, free postage applies for UK orders over £80. All are sent tracked with Royal Mail.

Europe - no shipping available

I am currently unable to ship to Europe, please accept my sincere apologies. If I am able to change this in future, I will in a heartbeat.

International orders excl. Europe

Please note, I will try to keep orders over 2kg in one parcel, but they may be split into multiple parcels if the size goes over the maximum dimensions.

Below is a table of postage costs based on the weight of your order. I will refund any overage of P&P you paid at the time of ordering after I have generated the postage label (though most of the prices below are at a slight loss to me, so overages are unlikely).