Order processing/delivery info

Order processing times (delivery cost info below, scroll down)

tldr; current DTO lead times are 2-3 weeks, and fully RTS orders should be packed up within 1-7 days.

I am a neurodivergent creator working with chronic health conditions - I've been running this business since 2017, fulfilling thousands of orders in that time, and I do manage everything well despite occasional health setbacks! Sometimes flare ups may slow me down a bit, so please extend me a little grace to enable me to pace myself if I am feeling more unwell than usual on any given day 🩷

I will of course communicate my expected order processing times to you if I'm having difficulties or if I've had a large volume of orders to work through, but if you're unsure what's happening with your order at any time, please do just email me to ask 🤗 

Please also check your junk folder for any shipping confirmation before getting in touch about an overdue order, as some email providers like to put me there.

Current lead times

The current lead time for shipping yarn which is Dyed To Order is 2-3 weeks (unless a more specific preorder date was stated on the product listing). 

Anything you purchase which is Ready To Ship will be packed up within 1-7 days and posted when I'm next having parcels collected. I get a couple of collections a week, so if you have just missed one, or you order right before the weekend (I don't work weekends) this is when the despatch time will be more towards the back end of a week since your order date.

If your order includes any DTO, the whole order will be shipped when the dyed yarn is completed.

Pattern purchases

After ordering, you will receive the PDF via email manually from me. You must ensure the email address you are using is valid as I will be using it to send you the PDF. I will be emailing them at least once a day. Please bear in mind that if you're an international customer with a time difference, I won't be able to email your pattern until I'm awake and out of bed! 

Upcoming time off which may impact orders 

I have no specific time off booked in! I will be taking some time off around the April bank holidays (18th - 21st), but this shouldn't impact orders too much.

Customs/VAT

Customers are responsible for all customs VAT/duties fees on receipt of Goods. 

None of my prices include VAT, so you may be charged VAT by your country's customs authorities before the parcel will be released to you, according to the goods value threshold in your country. I am not in control of this, and I do not control the admin fees you may incur on top of the VAT charges. Please take this into account when ordering.

Delivery information by region

UK orders (exc. Northern Ireland)

UK parcel P&P is currently £4.00 on orders up to £79.99, free postage applies for UK orders over £80. All are sent tracked with Royal Mail.

Unfortunately I am unable to ship to Northern Ireland due to GPSR regulations which implicate NI (due to Brexit) - I'm very sorry to my NI customers.

Europe - no shipping available

I haven't shipped to Europe for a couple of years for various reasons since Brexit, and this is now highly unlikely to start up again in future due to the GPSR regulations - please accept my sincere apologies.

International orders excl. Europe

Please note, I will try to keep orders over 2kg in one parcel, but they may be split into multiple parcels if the size goes over the maximum dimensions. 

Below is a table of postage costs based on the weight of your order. I will refund any overage of P&P you paid at the time of ordering after I have generated the postage label (though most of the prices below are at a slight loss to me, so overages are unlikely).