Order processing/delivery info

Please note that I am currently working carefully with a hand injury (taking time off when I need to), so everything is happening a little bit slower - this includes packing ready to ship orders. 

 

Order processing times (delivery cost info below, scroll down)

I am a neurodivergent creator living and working with chronic health conditions - I've been running this business since 2017, fulfilling thousands of orders in that time, and I mostly manage everything reasonably well despite health setbacks. Sometimes flare ups may slow me down a bit, so please do allow me a little 'wiggle room' for your order, to enable me to pace myself if I am feeling more unwell than usual on any given day 🩷

I will of course communicate my expected order processing times to you if I'm having difficulties or if I've had a large volume of orders to work through, if I find I'm pushing into what I consider 'overdue' territory (usually 3 weeks since you placed the order), but if you're unsure what's happening with your order at any time, please do just email me to ask 🤗 

Please also check your junk folder for any shipping confirmation before getting in touch about an overdue order, as some email providers like to put me there.

Current lead times

The current lead time for shipping yarn which is Dyed To Order is 2-4 weeks (unless a more specific preorder date was stated on the product listing). My average time to post DTO is around 2 weeks after your order, but it could be sooner, or later, depending on the volume of DTO orders I'm working through at any time.

Anything you have purchased which is Ready To Ship doesn't mean immediate despatch, but it does mean I'll usually get them posted within 7-10 days for you. I do usually post them within a week, but I've extended the lead time up to 10 days as I've started listing a bit more RTS stuff recently, so naturally I have more RTS orders to work through! If I've had a little rush of RTS orders all at once, this is where the extended lead time will come in, as there is only so much I can work through in one day, and I'm the only person doing all of the work.

Pattern purchases

After ordering, you will receive the PDF via email manually from me. You must ensure the email address you are using is valid as I will be using it to send you the PDF. I will be emailing them at least once a day. Please bear in mind that if you're an international customer with a time difference, I won't be able to email your pattern until I'm awake and out of bed!

Upcoming holidays which may impact orders 

Nothing planned, maybe a day off here and there which shouldn't impact orders too much!

 

Customs/VAT

Customers are responsible for all customs VAT/duties fees on receipt of Goods. 

None of my prices include VAT, so you may be charged VAT by your country's customs authorities before the parcel will be released to you, according to the goods value threshold in your country. I am not in control of this, and I do not control the admin fees you may incur on top of the VAT charges. Please take this into account when ordering.

 

Delivery information by region

UK orders

UK parcel P&P is currently £4.00 on orders up to £79.99, free postage applies for UK orders over £80. All are sent tracked with Royal Mail.

Europe - no shipping available

I am currently unable to ship to Europe, please accept my sincere apologies. If I am able to change this in future, I will in a heartbeat.

International orders excl. Europe

Please note, I will try to keep orders over 2kg in one parcel, but they may be split into multiple parcels if the size goes over the maximum dimensions.

Below is a table of postage costs based on the weight of your order. I will refund any overage of P&P you paid at the time of ordering after I have generated the postage label (though most of the prices below are at a slight loss to me, so overages are unlikely).

Order weight P&P cost
0g - 250g £10.00
251g - 500g £13.00
501g - 750g £15.00
751g - 1kg £18.00
1001g - 2kg £20.00
2kg+ £30.00