Order processing/delivery info

Order processing times (delivery cost info below, scroll down)

tldr; dyed to order lead times are 1-2 weeks, and ready to ship orders will be packed within a week at most (usually within a couple of days).

Xmas delivery info - the cut-offs below are only relevant if you want your order to attempt to be delivered before Xmas day (obviously postal services are stretched at this time, and I am not in control of any delays once your parcel is on its way to you, so if I've posted before my self-imposed cut-off date and it doesn't reach you, this is not my fault).

If your order is for a gift and you don't mind if it's a bit late, or if it's nothing to do with Xmas at all, just order as usual if the cut-offs have passed! I'll be working normally throughout December, so will be fulfilling orders as normal (in line with my lead times) regardless of what the date is.

• UK ready to ship orders (fully 100% RTS, no DTO in your order) must be placed by 15th Dec;
• UK dyed to order must be placed by 9th Dec;
• International ready to ship (fully 100% RTS, no DTO in your order) must be placed by 10th Dec;
• International dyed to order must be placed by 3rd Dec.

I am a neurodivergent sole trader working alongside dynamic chronic health conditions - I've been running this business since 2017, fulfilling thousands of orders in that time, and I do manage everything well despite occasional health setbacks 🥳 Sometimes flare ups may slow me down a bit, so please extend me a little grace to enable me to pace myself 🩷

I will of course email you if I'm having difficulties or if I've had a large volume of orders to work through which has increased processing times, but if you're unsure what's happening with your order at any time, please do just email me to ask 🤗 

Please also check your junk folder for any shipping confirmation before getting in touch about an overdue order, as some email providers like to put me there.

Current lead times

The current lead time for shipping yarn which is Dyed To Order is 1-2 weeks (unless a more specific preorder date was stated on the product listing). 

Anything you purchase which is Ready To Ship will usually be packed up within a week (I usually try to pack and post them within a couple of days, but it may take longer if I have high order volumes, or if you order right before the weekend this will extend your lead time, as I don't work on weekends!).

If your order includes any DTO, the whole order will be shipped when the dyed yarn is completed.

Pattern purchases

After ordering, you will receive the PDF via email manually from me. You must ensure the email address you are using is valid as I will be using it to send you the PDF. I will be emailing them at least once a day. Please bear in mind that if you're an international customer with a time difference, I won't be able to email your pattern until I'm awake and out of bed! 

Upcoming time off which may impact orders 

No time off planned until a few days off between 24th Dec - 1st Jan.

Customs duties

USA customers: duties are now included and paid up front on despatch of your order (excluding Gift Vouchers and digital patterns). I am using PDDP (Postal Delivery Duties Paid) with Royal Mail. You will not incur any further charges when the parcel reaches the USA - all tariff duties will have been paid up front.

All other international customers: tariffs/duties are not included - you are responsible for paying all customs duties and fees to your government on receipt of Goods. You may be charged duties by your country's customs authorities before the parcel will be released to you, according to the de minimis goods value threshold in your country. I am not in control of this, or of the admin fees which may be charged on top of the duties. Please take this into account when ordering, thank you!

(I am unable to offer PDDP to other countries I ship to at present, but if Royal Mail introduce it for your country, I will update the info here.)

All goods are made in UK unless stated otherwise - this only applies to products I have bought in from other creatives, for bundles or Advents for example.

Delivery information by region

UK orders (exc. Northern Ireland)

UK parcel P&P is currently £5.00 on orders up to £49.99, free postage applies for UK orders over £50. All are sent tracked with Royal Mail.

Large orders may be split into multiple parcels to allow me to find the best insurance-cover-to-postage-cost ratio for the value of your Goods (sometimes a single parcel with Special Delivery is the best way though, so multiple parcels won’t always be the case). I will email you in advance if I’m considering doing this for your order.

Unfortunately I am unable to ship to Northern Ireland due to GPSR regulations which implicate NI (due to Brexit) - many apologies to my NI customers.

Europe - no shipping available

I haven't shipped to Europe for a few years for various reasons since Brexit, and this is now highly unlikely to start up again in future due to the GPSR regulations - please accept my sincere apologies.

International orders excl. Europe

Large orders may be split into multiple parcels to allow me to have enough insurance cover on them through Royal Mail. All parcels are sent tracked with Royal Mail.

Below is a table of postage costs for all international customers based on the weight of your order.