Order processing/delivery info

Order processing times (delivery cost info below, scroll down)

I am a neurodivergent creator with chronic health conditions working full time on this beautiful yarn business as my only source of income - I mostly manage my workload within my lead times (below) with no issues, but sometimes flare ups may slow me down a bit, so please do allow me a little 'wiggle room' for your order, to enable me to pace myself if I am feeling more unwell than usual on any given day 🩷

I will of course communicate my expected order processing times to you if I'm having difficulties or if I've had a large volume of orders to work through, if I find I'm pushing into what I consider 'overdue' territory (usually 3 weeks since you placed the order), but if you're unsure what's happening with your order at any time, please do just email me to ask 🤗 

Please also check your junk folder for any shipping confirmation before getting in touch about an overdue order, as some email providers like to rudely put me there.

Current lead times

The current lead time for shipping yarn which is Dyed To Order is 2-4 weeks (unless a more specific preorder date was stated on the product listing). I have recently extended the back end of the lead time from 3 weeks to 4, to help me manage my current workload as you're keeping me busy (thank you!).

Anything you have purchased which is Ready To Ship doesn't mean immediate despatch, but it does mean I'll usually get them posted within 7-10 days for you (RTS orders are currently higher than usual, which is why I've extended it to 7-10 days from my usual lead time of 'within a week').

Pattern purchases

After ordering, you will receive the PDF via email manually from me. You must ensure the email address you are using is valid as I will be using it to send you the PDF. I will be emailing them at least once a day.

Upcoming holidays which may impact orders 

I'm unavailable from 6th March to 10th March, and may also have a day or two off around my birthday weekend (16th March). This won't impact much on any dyed to order yarn, but may slightly increase RTS lead times depending on how many orders I have to process.

 

Customs/VAT

Customers are responsible for all customs VAT/duties fees on receipt of Goods. 

None of my prices include VAT, so you may be charged VAT by your country's customs authorities before the parcel will be released to you, according to the goods value threshold in your country. I am not in control of this, and I do not control the admin fees you may incur on top of the VAT charges. Please take this into account when ordering.

 

Delivery information by region

UK orders

UK parcel P&P is currently £4.00 on orders up to £79.99, free postage applies for UK orders over £80. All are sent tracked with Royal Mail.

Europe - no shipping available

I am currently unable to ship to Europe, please accept my sincere apologies. If I am able to change this in future, I will in a heartbeat.

International orders excl. Europe

Please note, I will try to keep orders over 2kg in one parcel, but they may be split into multiple parcels if the size goes over the maximum dimensions.

Below is a table of postage costs based on the weight of your order. I will refund any overage of P&P you paid at the time of ordering after I have generated the postage label (though most of the prices below are at a slight loss to me, so overages are unlikely).

Order weight P&P cost
0g - 250g £10.00
251g - 500g £13.00
501g - 750g £15.00
751g - 1kg £18.00
1001g - 2kg £20.00
2kg+ £30.00