Shipping policy

Orders are despatched once all products are ready for shipping. The shipping lead time is dependent upon whether your order contains dyed to order yarn.

Current lead times

Please check here for current lead times.

Customs duties

USA customers: duties are now included and paid up front on despatch of your order (excluding Gift Vouchers and digital patterns). I am using PDDP (Postal Delivery Duties Paid) with Royal Mail. You will not incur any further charges when the parcel reaches the USA - all tariff duties will have been paid up front. Prices will change in line with any increases or decreases in tariffs applied by your government.

All other international customers: tariffs/duties are not included - you are responsible for paying all customs duties and fees to your government on receipt of Goods. You may be charged duties by your country's customs authorities before the parcel will be released to you, according to the de minimis goods value threshold in your country. I am not in control of this, or of the admin fees which may be charged on top of the duties. Please take this into account when ordering, thank you!

(I am unable to offer PDDP to other countries I ship to at present, but if Royal Mail introduce it for your country, I will update the info here.)

All goods are made in UK unless stated otherwise.

Delivery information by country

UK orders (exc. Northern Ireland)

UK parcel P&P is currently £5.00 on orders up to £49.99, free postage applies for UK orders over £50. All are sent tracked with Royal Mail.

Large orders may be split into multiple parcels to allow me to find the best insurance-cover-to-postage-cost ratio for the value of your Goods (sometimes a single parcel with Special Delivery is the best way though, so multiple parcels won’t always be the case). I will email you in advance if I’m considering doing this for your order.

Unfortunately I am unable to ship to Northern Ireland due to GPSR regulations which implicate NI (due to Brexit) - many apologies to my NI customers.

Europe - no shipping available

I haven't shipped to Europe for a few years for various reasons since Brexit, and this is now highly unlikely to start up again in future due to the GPSR regulations - please accept my sincere apologies.

International orders excl. Europe

Large orders may be split into multiple parcels to allow me to have enough insurance cover on them through Royal Mail. All parcels are sent tracked with Royal Mail.

Below is a table of postage costs for all international customers based on the weight of your order.